3.1 Getting Started: Structuring to Meet Customer and Competitive Needs

Discuss why you need to remember that purchasing exists to meet the needs of internal customers.

Describe psychological intelligence as a four-step process to understand the needs of internal customers.

Identify and be able to assess different sources of power.

Identify and discuss the pros and cons of centralized and decentralized purchasing organizations.

Describe the spend-analysis process, including how spend analysis can help you improve purchasing’s performance.

Discuss scale economies and be able to use the learning curve to estimate costs.